First of all, we're sorry to hear that's the case! There are some non-intrusive steps you can take to try and recover the PC's functionality.
Occasionally, through normal use, your PC may encounter a power interruption from the power it receives from the wall. This can be caused by an interruption to the power from the wall such as those caused by large storms, black-outs, brown-outs, external power cables not being firmly plugged in at either end or being yanked mistakenly, or even from external hardware like a malfunctioning power-strip. The good news is that generally, if this is the case, its not likely that permanent damage has been caused to the PC, but we always recommend using a reliable surge-protected power strip with your gaming PC at a minimum, and recommended practice is using a UPS (uninterruptible power supply) with your gaming PC as a cheap insurance policy in it's health.
When is this advice relevant?
Generally when the below advice is relevant, you should experience the following symptoms with your PC when you try and turn it on:
- PC does not display any picture on the monitor
- Fans do not spin internally or would spin only momentarily and then cut out
- Internal RGB lights do not turn on, or turn on momentarily and then cut out
What can you do?
When you're experiencing the symptoms as above, you can attempt to perform a process we call a manual discharge or a power drain. This process is generally handled automatically by the power supply, but interruptions to the power from the wall can stop this from happening automatically, and raise the need to perform this process manually.
Discharging your PC
Please perform the following steps in the specified order:
- If your PC has a power switch marked I/O on the rear where it plugs into the wall, please switch to O. If it does not have this switch, please proceed to the next step
- Unplug the PC from the wall power completely. Best practice is to also unplug any USB devices that may interact with the PC with a battery. Power banks, mobile phones that are charging etc should be unplugged
- Locate the power/ standby button. Generally this is on the front or top of the chassis, and the button that you'd usually use to power the machine on with. Press and hold the button down for 30 seconds.
- While pressing the button down, you may see some minor activity in the chassis such as fans pulsing or lights momentarily coming on, even with the chassis unplugged from the wall power. This is normal, and part of the process.
- With the 30 seconds up, you can proceed with plugging the PC back into the wall power, switching the power switch back to the I position if that switch is present on your power supply
- Try and power the machine back on, and observe inside the chassis if fans are spinning and RGB lights are back on. If so, you should be able to use your PC as normal again. You can proceed with plugging in any peripherals that you originally unplugged and using the PC as normal.
If the above steps were unsuccessful in recovering your PC, we may need to proceed with further steps in assisting you, and we encourage you to reach out to our aftersales support team on 1300 905 835, or email us on firstname.lastname@example.org for further support!