How do I track my order?

Once your order is completed you should receive an email with your tracking details, you can also find the tracking information from your order history in your account on our website.

My tracking is showing ‘Shipping information received by Australia Post’

This means that AusPost have not scanned your order yet – if your order status on our website shows ‘Completed’ then your order has been collected by AusPost. We send you the email with your invoice & tracking information, and mark your order as completed when your order is collected.

Unfortunately, AusPost are not always as quick to update the tracking as we are in updating your order – so the tracking may take a day or so to update.

When will my order get delivered?
Both AusPost & Star Track will generally provide an estimated time for delivery after the tracking details have updated in their system. We find that these delivery times are accurate for almost all our orders.
The tracking hasn’t updated for a while.

If the delivery timeframe hasn’t passed there should be no need to worry! For some more distant or remote areas it is not uncommon for the tracking details to not show any updates until it arrives at the local sort facility or delivery depot.

If it is passed the delivery timeframe, we generally see most of these delivered within a couple days of the timeframe. That said, you can still get in touch with AusPost or Star Track to follow up with your delivery.

Our team are also standing by 6 days a week to help with any concerns and provide follow up if required.

The tracking number is invalid.

If the delivery tracking number is invalid, please check the courier website later in the day.

It may take a few hours for the courier company to begin to upload the recently provided tracking number to their website.

I haven't received a 'We missed you' card.

From 26 June, 2023, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications*. If we've attempted delivery but no one was home, we'll let you know via email, the Australia Post app, or by SMS. Customers receiving parcels can customise how they receive notifications from us within their notification preferences, so they receive the information in the way that suits them best.

Why are Australia Post making this change?

MyPost customers already receive digital notifications from AusPost and StarTrack, which are more accurate and timely than our physical cards. Changing to digital notifications will remove duplication and potential for confusion between the details on the physical card, and the updated notification on their app or email. AusPost and StarTrack customers will receive notification of attempted delivery with details of where to collect their item, when the item is available for collection – ensuring their item is ready for them when they arrive. This change will reduce paper usage as part of our ongoing commitment to sustainability, which we know is also a focus for the vast majority of our customers. We'll also be able to improve the speed and efficiency of our deliveries, allowing us to deliver more items each day for your customers.

Help understand this change

All MyPost receivers will be told about this change, but we are helping our users to understand this process by, where consent has been given, we include our customer's mobile number and email address when you provide this information for dispatch, so AusPost and StarTrack are able to easily match the parcel to its recipient. Without this it makes it harder for AusPost to match the parcel to their MyPost account.

This change will only involve customers with a MyPost account for now and only parcels manifested through Parcel Send, eParcel or MyPost Business that we can match to that account. You can find more details about this change on AusPost's website, or reach out to AusPost support to answer any questions you may have. Contact AusPost customer support team on 13 13 18.

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