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Depending on where your store credit came from there are a few different ways to go about this. If you aren’t sure how much credit you have or where it came from – please get in touch with our sales team who can help organise this for you.
Credits from Returns
When the credit was issued, you should have received an email with the credited amount and instructions on how to request a refund. Please send an email to receivables@scorptec.com.au following the below instructions for your original payment method.
EFTPOS or Credit Card payments in store
Our team can provide a refund back to your card in store. If you are not able to come in store for a refund, please send an email to receivables@scorptec.com.au with your account & order information along with your Account Name, BSB, and account number and we will process a refund to your bank account.
Online Credit Card, & PayPal payments, and online or in-store ZipMoney payments
Please send an email to receivables@scorptec.com.au with your account & order information along with your Account Name, BSB, and account number. We will attempt to refund via the original payment method or via direct deposit if we are unable to refund the original transaction.
Direct Deposit or BPay payments
Please send an email to receivables@scorptec.com.au with your account & order information along with your Account Name, BSB, and account number and we will process a refund to your bank account.