How long does it take for my order to be processed?

Pickup orders with all items in stock are usually picked & ready to be collected within 1-2 business hours of being placed depending on the size of the order and how busy the team at the store are. 

Delivery orders with all items in stock are usually picked & dispatched within 1 to 2 business days. However, it may take us a bit longer to get through all the orders after weekends and public holidays. 

I paid for express shipping, does this mean you prioritise dispatching my order?

Not directly, no. Our team pick & process orders based off when they were received in combination with the various delivery pickup cutoffs at our warehouse. Sometimes this means that express orders are picked first, but as most orders are shipped within 1 business day we do not prioritise them.

It has been a couple days and my order has not shipped yet.
We apologise for the delay, we generally only experience shipping delays after busy weekends or public holidays. Please be patient as our team will be working hard to make sure your order is shipped as soon as possible.
Everything was in stock when I placed my order but now I am seeing an ETA for one or more of my products.
We apologise for the inconvenience, the stock status on our website is live and updated as orders are received. It is rare for the stock status at the time of ordering to be incorrect. Please get in touch with our team and they will be able to investigate this for you and clarify any stock related questions you have.
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