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Updated: 6/2/2025
"๐ ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐ฑ ๐ฎ๐ป ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ ๐ฏ๐๐ ๐ต๐ฎ๐๐ฒ ๐ป๐ผ๐ ๐๐ฒ๐ ๐ฏ๐ฒ๐ฒ๐ป ๐ฎ๐น๐น๐ผ๐ฐ๐ฎ๐๐ฒ๐ฑ ๐ฎ ๐ฐ๐ฎ๐ฟ๐ฑ. ๐ช๐ต๐ฎ๐ ๐ถ๐ ๐ต๐ฎ๐ฝ๐ฝ๐ฒ๐ป๐ถ๐ป๐ด ๐๐ผ ๐บ๐ ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ?"
We are currently finalising the process of allocating stock to orders according to the time the order was completed.
If your order has been successful and has made stock allocation, first of all, congratulations! You will soon receive an email (if not already) once your order is either ready for collection, once your order has been dispatched for delivery. This process is still ongoing but is being worked through as quickly as possible.
"๐ช๐ต๐ฎ๐ ๐๐ถ๐น๐น ๐ต๐ฎ๐ฝ๐ฝ๐ฒ๐ป ๐๐ผ ๐๐ต๐ฒ ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ๐ ๐๐ต๐ฎ๐ ๐ฑ๐ถ๐ฑ ๐ป๐ผ๐ ๐บ๐ฎ๐ธ๐ฒ ๐ฎ๐น๐น๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป?"
Given the uncertainty and the potential for extended delays, we believe it would be unfair to keep orders pending indefinitely. Therefore, we have made the decision to cancel any orders which were unable to secure stock allocation from our existing on-hand inventory.
If you have made a payment, a full refund will be processed and should be credited back to your original payment method within 3-5 business days, depending on your payment provider.
We sincerely apologise for this inconvenience and understand how disappointing it may be. If you have any questions or need further assistance, please donโt hesitate to contact us.
๐ ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐ฑ ๐ฎ๐ป ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ ๐๐ต๐ฒ๐ป ๐๐ผ๐๐ฟ ๐๐ฒ๐ฏ๐๐ถ๐๐ฒ ๐๐ฎ๐ถ๐ฑ "๐๐ก๐ฆ๐ง๐ข๐๐", ๐ฏ๐๐ ๐๐ต๐ฒ๐ป ๐๐ต๐ฒ ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ ๐๐ฎ๐ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฒ๐๐ฒ๐ฑ ๐๐ต๐ฒ ๐ถ๐๐ฒ๐บ ๐๐ฎ๐ "๐ฆ๐ข๐๐๐ข๐จ๐ง". ๐ช๐ต๐?
When you place an order on our website, the stock is allocated to your order after the order has been successfully placed and paid for, not only when the product has been added to cart.
99.99% of the time this is not an issue, as it is rare that multiple people are all trying to buy a 10 Pack of Ethernet Wall Plates at the same time.
However on these rare frenzied launches, as there are hundreds (or even thousands) of people attempting to purchase the same products almost simultaneously, this can mean that while some users manage to โcompleteโ their orders while the item is โstillโ actually in stock, others may start the checkout process, but only complete their order once the item has already sold out.
๐ช๐ต๐ ๐ฑ๐ถ๐ฑ ๐๐ผ๐ ๐ฎ๐ฐ๐ฐ๐ฒ๐ฝ๐ ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ๐ ๐ณ๐ผ๐ฟ ๐บ๐ผ๐ฟ๐ฒ ๐ฐ๐ฎ๐ฟ๐ฑ๐ ๐๐ต๐ฎ๐ป ๐๐ผ๐ ๐ต๐ฎ๐ฑ ๐ถ๐ป ๐๐๐ผ๐ฐ๐ธ?
Our website is designed to only allow customers to order products that we have in stock or confirmed enroute from our supplier.
When functioning normally (as it has done for many years), once this number hits 0, the product switches to SOLD OUT preventing any further orders from being placed.
In a recent update to our website this functionality became unstuck, and allowed more orders to be placed than we had stock. This issue only affected a small number of skus, but attracted a large volume of over-orders.
We are currently investigating this issue and our development team is working on a fix.
๐ ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐ฑ ๐ฎ๐ป ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ ๐ฎ๐ป๐ฑ ๐ต๐ฎ๐๐ฒ ๐ฏ๐ฒ๐ฒ๐ป ๐๐ผ๐น๐ฑ ๐บ๐ ๐ผ๐ฟ๐ฑ๐ฒ๐ฟ ๐ถ๐ ๐ผ๐ป ๐๐ต๐ฒ ๐๐ฎ๐. ๐ช๐ต๐ฒ๐ป ๐๐ถ๐น๐น ๐ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐๐ฒ ๐ถ๐?
Congratulations! Your order has been dispatched and you will receive it as soon as the mail service can deliver it. Usually, within 4-7 business days depending on your location.
๐ช๐ต๐ฒ๐ป ๐๐ถ๐น๐น ๐๐ผ๐ ๐ด๐ฒ๐ ๐บ๐ผ๐ฟ๐ฒ ๐๐๐ผ๐ฐ๐ธ?
Our purchasing team is working hard to secure more stock from our suppliers, however we do not yet have a 100% certain re-supply date. As are not accepting pre-orders, please keep a close eye on our website so that you can place an order once they arrive.