Tourist Refund Scheme

In general, all purchases with Scorptec Computers may be eligible for Tourist Refund Scheme (TRS) if your purchase is matching with all the terms and conditions set by the TRS.

The Tourist Refund Scheme (TRS) lets you claim a refund of the Goods and Services Tax (GST) that you pay on certain goods you buy in Australia and then take out of Australia with you or in your checked luggage or carry-on bags.

Who may get a refund?

TRS is open to all overseas visitors and Australian residents, except for operating air and sea crew.

What purchases are eligible for a refund?

Purchases are eligible for refunds if:

  • they are purchased in the 60 days before you leave Australia
  • your purchases from any single business total $300 (GST inclusive) or more. For example, if you bought items from one business - even on separate invoices - that together total $300, these items may be eligible for a tax refund under TRS. Tax invoices for purchases of $1000 or more require additional information such as the name and address of the purchaser.
  • you, the passenger, paid for the goods
  • you have an original tax invoice for the goods
  • you wear or carry the goods(unless they are liquids, gels or aerosols or oversized or bulky goods which the airline require to be checked in) as hand luggage aboard the aircraft or ship as you leave Australia, or check the goods in with your luggage after they have been verified by an officer at a Client Services counter.

Purchases are not eligible for refunds if they are:

  • goods that did not have GST paid on them (for example medicines, some foods)
  • services(for example: accommodation, vehicle hire, food, tours warranties, etc.)
  • gift cards or vouchers
  • items that have already been used (in part or in full) in Australia (for example food, perfume etc.). It’s ok to use cameras, iPhones, clothing, etc.
  • do not accompany you on your flight or ship out of Australia.
  • if items are returning to Australia

How do I make a claim?

You can make a claim for a tax refund by visiting the TRS facility in an international airport or the cruise liner terminal of some Australian seaports.

To make processing your claim faster at your port of departure, you can pre-enter the details of your claim using the TRS web or mobile applications (apps). 

What do I need to bring to the TRS facility?

Bring your goods, original tax invoices, passport and boarding pass to the TRS facility. For tax invoices over $1,000, the tax invoice must also show your name and address.

If you have pre-entered your claim details using the TRS web or mobile app you must also present your TRS claim code to an officer at the TRS counter.

If you are unable to present some or all of your goods and/or tax invoices on request, or cannot provide evidence that an officer has sighted your goods, some or all of your claim may be rejected.

For more information on the TRS visit the Tourist Refund Scheme webpage

Disclaimer: TRS requirements will change or update from time to time please refer the latest policies and update through TRS website.