Follow

Shipping Options & Timeframes

We offer shipping Australia wide via Australia Post's eParcel service or via Courier (Couriers Please or Star Track - depending on your location). All orders are shipped as registered and tracked services so someone must be available to receive and sign for deliveries at the provided shipping address.

International Shipping:
Currently we are only able to have orders delivered within Australia.

Shipping Options:
Shipping options and availability will vary depending on your location - our website will provide only the options available to you during checkout. If you would like any further information or clarification on what services are available for your area please contact our sales & support team.

Tracking:
Once your order has been completed you will be emailed a copy of your invoice which will include your shipping details & appropriate tracking number at the top of the list of items included in your order.

You can also find your tracking details from the 'Order History' section of your account page after logging in. Simply click on the corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.

PO Boxes & Parcel Lockers:
Currently orders for delivery to PO Boxes & Parcel Lockers must use the AusPost eParcel service, our couriers can only deliver to physical addresses.

Business & Commercial Addresses:
Orders that are being delivered to a business or commercial site must include the business or site name and may be left with reception or internal mail delivery services.

Air Lock Shipping:
Certain high value and/or high fraud risk items are only able to be shipped by Star Track's Air Lock service. If you are purchasing applicable products this will be automatically updated and visible during checkout.

Delivery Time Frames:
The below is a guideline for the general expectations for the time frame of orders from the time they are dispatched and leave our warehouse.

VIC 1-2 business days
NSW 2-3 business days
TAS 3-5 business days
QLD 3-5 business days
ACT 2-3 business days
SA 2-3 business days
WA 5-7 business days
NT 5-9 business days

 

The above time frames are to be used as a general guide only and are not a guarantee of delivery time frames. Click here for additional shipping & delivery information

Comments