We receive a large number of varied queries surrounding the return policies and procedures for monitors and displays - the below section covers the most commonly asked questions.
Due to the large range of brands and products we carry we do not have a definitive light bleed return policy, however we are more than happy to inspect and test your monitor to check for an excessive amount of light bleeding.
Please keep in mind that computer monitors are not designed for use in a dark environment and should always be used in a sufficiently lit room to reduce eye strain. Subsequently, light bleed that is only visible in a dark room is unlikely to be covered by warranty.
Additionally, some display technologies that are optimised for colour reproduction can exhibit edge glow which is often mistaken for light bleed. This is a technical limitation of the technology and should be considered when purchasing a product with a specific display technology.
As display technologies are continually evolving and improving many manufacturer's regularly update their dead pixel policies. As a result if you need specific information about the dead pixel policy of a monitor you have purchased or are looking to purchase we would strongly suggest checking with the manufacturer.
If you have a monitor with dead pixels at any point during its warranty life cycle we would like to hear about it, our warranty & returns team can help confirm if you have a dead pixel and how to proceed to the next step.
If the monitor or display you have purchased does not appear to be displaying colours correctly or certain areas of the display appear to be tinted, you can perform the following troubleshooting:
- Turn the display off and leave it off for several hours before trying again.
- Reset the display to factory defaults.
- Adjust the colour temperature settings on the monitor (if applicable).
- Contact the manufacturer's support team.
If you are unable to perform any of the above troubleshooting, or it does not resolve the issue you may need to have your product returned under warranty.
Overclocked Refresh Rates
Many high end gaming monitors come with inbuilt overclocking to higher than standard refresh rates. As these are often listed as maximum overclocked refresh rates there may not be a guarantee that your monitor will reach those refresh rates.
If you are having trouble reaching the overclocked refresh rate, or are encountering any issues at these refresh rates we would suggest contacting the manufacturer's support teams. They will often be able to provide advice and solutions to any problem you encounter.
If you have any questions or would like to talk to our Warranty Team please contact us:
Phone: 1300 278 778 [ext.2]
Online Inquiry Form [Warranty Enquiry]
Monday to Friday 9:30am - 6pm
Saturday 10am - 3pm
Please note: If you are returning a product for any of the above, or similar reasons, we may request photos/video and/or explicit instructions, conditions, and locations of where the reported fault lies. This is to ensure that we can quickly and easily identify the issue you describe and provide the fastest resolution.