Tracking an Order

Finding the Tracking Number:
Once your order has been completed you will be emailed a copy of your invoice which will include your shipping details & appropriate tracking number at the top of the list of items included in your order.

You can also find your tracking details from the 'Order History' section of your account page after logging in. Simply click on the corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.

Tracking the Order:
In order to track the status of your order you can check the tracking number on the appropriate courier's website, or call their customer support teams.

Australia Post eParcel
Phone: 13 7678
Monday to Friday 8am - 6pm

Star Track
Phone: 13 2345
Monday to Friday 8am - 6pm

Couriers Please
Phone: 1300 361 000
Monday to Friday 9am - 4pm

Something Might be Wrong:
If you think that something may be wrong with the delivery of your order, you can contact the courier service directly for assistance. They will generally be able to provide the most accurate and up to date information on the status of your delivery.

If you open an enquiry with a courier service about your delivery, please ensure that you tell the courier they can share the information in the enquiry with Scorptec. This ensures that we can assist in following up with the enquiry and provide further escalation if necessary.

Our customer support team are available to assist you follow up on your delivery and any concerns you may have.

Online Inquiry Form
Phone: 1300 278 778
Monday to Friday 9:30am - 6pm
Saturday 10am - 3pm