How can I request a change to my order?

Our team are available 6 days a week to help with any queries you may have for changes to you order. If you are not able to get in touch via chat or phone, please leave us a detailed message on the order from your account. You can find your current orders here

Please note, if you have a delivery order that is showing To Be Dispatched or has just been Completed, we will not be able to make any changes.

I got the address wrong; I need you to change the delivery or billing information.

If your order has already been fully paid, we will not be able to make changes to your delivery or billing information. If the order is still being processed, we can have this cancelled and refunded so you can correct this information. Please leave us a detailed message on the order from your account.

I ordered the wrong item; I need you to change it for me.
If your delivery order is still being processed, or you have a pickup order – this should be quick for us to get sorted for you. If you are not able to get in touch via chat or phone, please leave us a detailed message on the order from your account.
I need to change my pickup store, change to delivery, or change to pickup.
If your order is not a delivery order currently showing To Be Dispatched or Completed, we can help get that changed over for you! If you are not able to get in touch via chat or phone, please leave us a detailed message on the order from your account.
You are building me a custom PC; I need to change one of the parts!
If your PC has not started to be built yet, we can help get that changed over for you! If you are not able to get in touch via chat or phone, please leave us a detailed message on the order from your account.
If your PC has already begun being built, we may still be able to help change parts out for you. Depending on the nature of the change it is possible that this will incur additional fees.
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