My Product is Not Working

If any product you have purchased from Scorptec is having issues or not working as it should we suggest performing some troubleshooting in an attempt to resolve the issue. If you are unable to resolve the problem or are certain the product is faulty without any additional troubleshooting you should lodge a warranty claim.

Lodging a Warranty Claim:
On our homepage, there is a link to the warranty section at the very top of the page. Once you have clicked the link and logged in, please take a moment to read the terms and conditions of the warranty as there is some important information regarding data loss and warranty limitations.

The next page will prompt you for the serial number of the faulty product. If you are unsure what or where this is, all Scorptec invoices come with the serial numbers printed with the corresponding products.

From here, you can choose how you are returning the product back to Scorptec. You can return our products to any of our branches regardless of which branch you picked it up from. If you are not able to drop your product back into a branch, you can have the item shipped back.

Once you have completed your application, our team will review the application to make sure the entered information you have provided is accurate, and approve your request for warranty. At this point you will receive an automated email with instructions on how to proceed.

Returning the Product:
If your order was initially shipped, we are happy to cover the shipping back to our store in the form of a paid consignment note. At your request, we can send you a consignment note via email.

Once you receive the consignment note, please print it out, and attach it to the outside of your shipping box. Please be careful to not have any other consignment labels visible outside of the box as this could confuse the couriers. Also please note that the product will need to be packaged reasonably to protect the contents via courier.

If the order was originally picked up, or is a non-faulty return, you may be expected to cover the freight costs.

The Next Step:
Scorptec will always aim for the quickest possible turnaround time for our warranty service as we wish to cause as little disruption to the enjoyment and use of the product as possible. As we sell a wide range of products the warranty process can vary between products.

Whenever possible, we aim to issue a replacement over the counter. For many products a case number or communication trail showing that you have performed troubleshooting with the manufacturer can make this process much simpler.

For products such as monitors, laptops, all in one systems, graphics cards and motherboards we may need to send the product to the repair center for assessment. As all our products are purchased from local Australian suppliers we only use local Australian support & repair centers to ensure the fastest turnaround possible.

Once the repair center has identified the problem with a product, they will then pass on authority for us to offer a repair, replacement, or refund.

This process generally takes 2-4 weeks from the time we receive a product back, to the time it is back and ready to be picked up or shipped back out to you.

Tracking the Claim:
The whole process can be tracked through your Scorptec account on our website. Simply login to your Scorptec account, and under the Account section find the Warranty & Returns subheading and click on Current Return Status. From there, you will be able to see all pending warranties you have lodged with us.

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